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 | How long has Premier been hosting Web sites? |
| Premier has been in business in it's present form since 1998. |
| | What connectivity do you have to the internet Backbone? |
| Our NOC center is located in Fremont California,. We have a fully redundant network comprising over 400MB's of connections. Our network boasts top of the line, modern equipment. We use Cisco 7500 routers, Cisco Catalyst switches, and high quality Cat5 network cabling. We are a Tier 1 Web Host with 5 backbone providers for maximum uptime. Our system is monitored 24 hours a day, 7 days a week. All of this provides 99.9% uptime. |
| | Does Premier place any restrictions on the content of my Web site? |
| We do not provide service for pornographic Web sites, or Web sites dealing with illegal content. The Customer will ensure that its use of the Internet complies with all applicable federal, state and local law and regulation, including but not limited to those principles of law which protect against compromise of copyrights, trade secrets, proprietary information and other intellectual property rights, libel or defamation of character, invasion of privacy, tortuous interference, and export of technical or military data to prohibited countries. Click Here for a complete list of our policies |
| | Does Premier provide service for "adult" sites? |
| We do not host "adult" (pornographic) oriented sites, as stated in our service agreement. If you fail to comply with this requirement, your account will be terminated and your site will be deleted |
| | Does Premier offer a Money-Back Guarantee? |
We are confident that you will be perfectly satisfied with our hosting services. But in the event you need to cancel your account, you will be happy to know we offer the best guarantee in the business. - If you are not completely satisfied with your account within the first 30 days of signing up with us, we will give you a full refund no questions asked.
- You may cancel your account at any time. There is no minimum contract to sign.
** We do not refund unused monthly fees paid in advanced after the first 30 days.
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| | What is Premier's guaranteed "Up Time"? |
| We guarantee your site will be up 99%, and has improved Average Server Performance to 99.9%! You can rest assured that no other virtual Server in the world will have higher "up time" than those at Premier! |
| | How much does it cost to transfer my existing Web site to Premier? |
We charge the same price for new accounts, whether it is a new Web site or one transferred from another server.
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| | How long does it take to set up a new account? |
| You will receive an Account Activation Email from the Premier's Network Operations Center with complete directions for posting a Web site to your new Premier Hosting Service within 24 hours of placing your order. If you choose to pay by check, your account will be activated the day the payment is received and processed. |
| | How am I billed for services? |
| If you pay by credit card, your monthly fees will automatically be charged to your credit card account on a recurring basis. Premier accepts all major credit cards - American Express, Visa, Master Card, and Discover. We also accept company checks, money orders, and cashier's checks drawn on U.S. Dollars. If you choose to pay by check, you will receive an invoice before your account is due for renewal. All account paid by check, money order, or cashier's check will be billed on a quarterly basis. |
| | Does Premier accept International orders? |
| Yes. We are pleased to have customers in over 100 countries around the world. All funds are payable in US Dollars. International customers may register top level domain names supplied by Network Solutions (such as .com and .net extensions), or may choose to have Premier host their existing international domain name. |
| | May I switch hosting plans once I've paid? |
| You may upgrade your Hosting Plan at any time. You will be billed for all remaining months left in the account billing cycle for upgrades. Upgrades are subject to $10.00 change fee. |
| | Do you offer dial up service? |
| No. You will need local Internet access in order to maintain your Web site and retrieve email addressed to your site. |
| | Do you have an "anti-spam" policy? |
| Yes. we do not permit spamming (sending mass quantities of unsolicited email), even if our network is not being used to deliver the email. Any complaint concerning spam email that promotes an account hosted by Premier is subject to immediate suspension of the account. There will be no refunds for cancelled accounts due to violation of our anti-spam policy. |
| | When may I contact Premier Tech Support? |
Our World-Class Tech Support is available 24 hours a day, seven days a week. You will not find friendlier, more knowledgeable FREE Technical Support anywhere else.
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